Careers

• Participate in requirements, design and review meetings.
• Acts as a representative of the offshore development team monitoring, showcasing their work as well as driving them through the scrum cycle within specified timelines.
• Acts as a subject matter expert for the Salesforce Platform maintenance involving Informatica stack as well.
• Triage and fix defects, co-ordinate with the scrum team on the same.
• Work closely with the SA’s, PO’s on understanding the pain points, implement POC’s, new enhancements and prioritization of the work.
• Establish and improve current processes working with the client and offshore team.
• Share performance reports and deliverable quality stats for offshore team.
• Stay current on the latest Salesforce releases, new features and product roadmaps and evaluate the impact on the current implementation.

Required

• Bachelor’s or master’s degree in Computer Science or a related study or equivalent experience.
• 5+ years of technical and engineering experience with Salesforce is required including but not limited to Apex and Visualforce.
• Working experience on the Informatica platform w.r.t. designing and developing real time cloud functionalities.
• Knowledge of SQL, Databases, API integrations, SOAP and REST based web services, XML, JavaScript and general web development.
• 3+ years of experience on the direct client management and working with an offshore team.
• Excellent people skills with the ability to mentor team members and educate others on development principles and methodologies.
• Ability to work proactively, independently or as part of a team on multiple tasks and projects, and quickly learn new technologies.
• Experience working in an Agile/Scrum-like environment preferred.
• Strong organizational, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• Excellent technical documentation skills.
• Ability to integrate and apply feedback in a professional manner.
• Ability to prioritize and drive to results with a high emphasis on quality.

Desired

• Experience in working in a regulated environment (SOX, HIPAA, CLIA, GCP, and FDA).

• Travel Requirements: No Travel.
• Will involve some early morning/late evening hours working with off-shore team.
• Standing or sitting for long periods of time may be necessary.
• Some lifting (greater than 25 pounds) may be necessary.

QASource provides quality assurance services for some of the most highly respected and fast-growing software companies. We are headquartered in Pleasanton, California and employ more than 700 software quality engineers in Chandigarh, India. We grow 20-30% every year. Clients include Oracle, IBM, eBay, Apple, Ford, and Prudential. The atmosphere is professional but congenial, and geared toward personal growth and constant improvement.

We have an incredibly high client and employee retention rate, because we have built “taking care of people” – both our employees and our clients - into the way we do business. In this position, you will gain in-depth knowledge of our services, and then respond to qualified leads and clients. You will answer their questions or find the answers to their questions. You will be engaging with them and helping them solve their challenges.

• Manage assigned set of accounts by building strategic relationships with key client contacts
• Cultivate a direct and strong relationship with the decision makers and influencers on the clients’ side
• Take client needs, success, happiness, and retention personally and can prioritize your workload autonomously
• Recognize new opportunities for growing your existing book of business
• Maximize our long-term revenue with each customer by account mining, upselling and cross selling activities
• Be the key link between our clients and QASource’s offshore engineering teams
• Strategically develop solutions in collaboration with QA teams to achieve maximum client satisfaction
• Using quarterly account reviews to measure client satisfaction and enhance on current processes to exceed client expectations
• Meet and exceed account focused targets, goals and SLAs
• Provide highest quality of service to our clients
• Aid in the research and execution of projects as they arise
• Participate in other cold prospecting activities as required

• Timely and pay close attention to detail (remember, we are a QA company)
• Aggressive when you need to be, coming up with creative solutions when in complex situations
• Excellent verbal and written communication skills
• You have professional experience with business customers in Account Management or Client Services, or a background in software QA/testing/engineering/IT. Bonus points for B2B experience
• Superior knowledge of MS Office and other tools
• Tech-savvy and interested in the software development process
• You can participate in discussions with business & technical leadership
• You want to work successfully in a fast-paced, dynamic and creative environment with a rapidly growing company and are comfortable taking responsibility and improvising