Careers

• Participate in requirements, design and review meetings.
• Acts as a representative of the offshore development team monitoring, showcasing their work as well as driving them through the scrum cycle within specified timelines.
• Acts as a subject matter expert for the Salesforce Platform maintenance involving Informatica stack as well.
• Triage and fix defects, co-ordinate with the scrum team on the same.
• Work closely with the SA’s, PO’s on understanding the pain points, implement POC’s, new enhancements and prioritization of the work.
• Establish and improve current processes working with the client and offshore team.
• Share performance reports and deliverable quality stats for offshore team.
• Stay current on the latest Salesforce releases, new features and product roadmaps and evaluate the impact on the current implementation.

Required

• Bachelor’s or master’s degree in Computer Science or a related study or equivalent experience.
• 5+ years of technical and engineering experience with Salesforce is required including but not limited to Apex and Visualforce.
• Working experience on the Informatica platform w.r.t. designing and developing real time cloud functionalities.
• Knowledge of SQL, Databases, API integrations, SOAP and REST based web services, XML, JavaScript and general web development.
• 3+ years of experience on the direct client management and working with an offshore team.
• Excellent people skills with the ability to mentor team members and educate others on development principles and methodologies.
• Ability to work proactively, independently or as part of a team on multiple tasks and projects, and quickly learn new technologies.
• Experience working in an Agile/Scrum-like environment preferred.
• Strong organizational, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• Excellent technical documentation skills.
• Ability to integrate and apply feedback in a professional manner.
• Ability to prioritize and drive to results with a high emphasis on quality.

Desired

• Experience in working in a regulated environment (SOX, HIPAA, CLIA, GCP, and FDA).

• Travel Requirements: No Travel.
• Will involve some early morning/late evening hours working with off-shore team.
• Standing or sitting for long periods of time may be necessary.
• Some lifting (greater than 25 pounds) may be necessary.

• Manage assigned set of accounts by building strategic relationships with key client contacts
• Cultivate a direct and strong relationship with the decision makers and influencers on the clients’ side
• Take client needs, success, happiness, and retention personally and can prioritize your workload autonomously
• Recognize new opportunities for growing your existing book of business
• Maximize our long-term revenue with each customer by account mining, upselling and cross selling activities
• Be the key link between our clients and QASource’s offshore engineering teams
• Strategically develop solutions in collaboration with QA teams to achieve maximum client satisfaction
• Using quarterly account reviews to measure client satisfaction and enhance on current processes to exceed client expectations
• Meet and exceed account focused targets, goals and SLAs
• Provide highest quality of service to our clients
• Aid in the research and execution of projects as they arise
• Participate in other cold prospecting activities as required

• Timely and pay close attention to detail (remember, we are a QA company)
• Aggressive when you need to be, coming up with creative solutions when in complex situations
• Excellent verbal and written communication skills
• You have professional experience with business customers in Account Management or Client Services, or a background in software QA/testing/engineering/IT. Bonus points for B2B
  experience
• Superior knowledge of MS Office and other tools
• Tech-savvy and interested in the software development process
• You can participate in discussions with business & technical leadership
• You want to work successfully in a fast-paced, dynamic and creative environment with a rapidly growing company and are comfortable taking responsibility and improvising

The BDR will report to the Head of Business development (Supervisor) and is a critical member of our sales team. This is an excellent opportunity for a motivated sales professional to play an important role in the Outbound sales program and contribute to the growth and evolution of our company.

Summary: The BDR is responsible for executing all important Outbound Business Development activities as detailed in the list of responsibilities.

• Drive individual prospecting including building lists, conducting research, contacting targeted prospects
• Contact, qualify and follow up, through high volume outbound calls and emails
• Meet goals for connects, appointments set and new opportunities won
• Be proficient with technology stack including HubSpot CRM, LinkedIn Navigator, Go-to-Meeting, and any tools that are adopted for use by the Outbound team
• Ensure that all activity is tracked and reported through the CRM system
• Maintain established weekly KPIs, including outbound emails and calls
• Collaborate with marketing, inbound sales, account management and offshore teams for learning, growing and closing new business
• Effectively support and potentially conduct discovery, proposal review and other adhoc calls via web conferencing as directed by the Head of Business Development
• Understand and follow company lead qualification criteria for new prospects
• Timely follow up communications with prospects on general follow-up, including but not limited to proposals, MNDAs, MSAs
• Actively participate in strategy development and process improvement
• Become highly knowledgeable in all current and future QASource service offerings

• Bachelor’s degree in a related field
• 1-3 years of experience in Inside Sales / Previous BDR role
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, and Outlook or Gmail)
• Prior experience working in collaborative, small and mid-size business environment is preferred

• Strong research and lead generation experience
• Highly professional presentation / presence
• Strong verbal and written communication skills
• Strong work ethic, flexibility and desire to learn
• Coachable, able to take direction and constructive feedback
• Emotional intelligence/ability to read a prospect
• Basic legal/contract understanding
• Ambitious/motivated to drive results
• Technical literacy
• Accountable to meet deadlines

• Work is normally performed in an office setting. This position requires the person to work from Pleasanton office
• Work is normally performed during standard business hours, Monday through Friday
• Starting times normally vary between 7:30am – 10:00am, and quitting times normally vary between 4:00pm – 6:30pm. Off-hours work is required to communicate with and collaborate with offshore teams as well as for special sales situations and/or attending networking events
• Work locations may vary day-to-day and throughout the day, split between working onsite at prospect offices and working at our office. This may include local professional networking events, mixers and business social events