Generating thoroughly tested, bug-free code can be costly, time-consuming, and challenging. But it doesn't have to be. For nearly 24 years, we have been singularly focused on providing offshore and nearshore QA usability testing that consistently exceeds our customers’ expectations, generating the highest customer satisfaction scores in the industry.
How?
By concentrating on solving our customers' biggest outsourcing challenges:
Usability testing evaluates a product to ensure that it works well and meets the needs of its target audience. At QASource, our user experience (UX) research experts evaluate a product or service by testing it with representative users. We ensure that the application provides the end-user with a good user interface and user experience designs.
We collaborate with the design and dev teams to run usability tests in the following phases:
Our proven approach combines extensive training, dedicated teams, and optimized communication protocols to quickly onboard new clients, deeply integrate with their development engineering teams, and maximize their output, quality, and speed.
To achieve this high level of quality and output, we make substantial investments in our staff, including rigorous onboarding processes, ongoing learning programs, work-life balance policies, and dedicated engineers for each client. The result is QASource’s industry-leading staff retention rates which reduce project disruption, retain legacy knowledge, and maximize productivity.
When we place a new engineer or team of engineers with a client, our teams are fully prepared to get to work on our clients’ projects with the knowledge, skills, and tools they need to start making an impact immediately. And that team stays with the client for the duration of the contract, whether that be 8 months or 8 years.
“They have a lot of young talent. Well-trained talent. And they stay there for a long time, which is one of my key requirements as I want a team where I don’t need to replace staff every couple of months.” - CTOOur onboarding and training programs are second-to-none in the offshoring industry and based on the real-world experience servicing customers across all industries over the last 24 years. We are in the business of delivering quality engineering; that extends to our own internal processes which are constantly being updated as our clients’ businesses evolve.
“Anytime we have a new member that joins the team, I have complete confidence that the QASource team lead is going to be able to onboard them and get them up and running very quickly.” - Director of Quality AssuranceMost of our clients utilize us as quality engineering subject matter experts. We don’t just wait to be told what to do. We get deeply involved in understanding our client’s needs and proactively addressing them.
“It's not just us handing over tasks and then getting it done, they're actually reaching out and asking questions and bringing up ideas and ways for us to improve those tools and things that we find very valuable. This level of collaboration is unlike anything we have experienced with other QA vendors.” - CEOWe work very hard to make our services as seamless as possible. We know how critical it is for development and quality engineers to work hand-in-hand and so we have honed inter-company communication protocols to a science. Clients constantly tell us that they don’t see us as an offshore resource but as a fully integrated extension of their own internal development teams.
This level of inter-company integration has significant real-world benefits. Deep trust is built between the teams. Communication overhead is reduced. Productivity is gained. Quality improves. Development cycles are sped up.
“QASource is bringing in not just technical talent, but also management and proper delivery of their work. As we go forward, outsourcing companies need to understand that technical skills are table stakes, but more mature organizations are going to look for an organizational kind of impact from the vendor also, and that makes sense.” - Director of EngineeringUsability testing begins with an understanding of your product’s particular users and how they will interact with the application. The test environment is uniquely designed to enable the most accurate testing that mirrors market conditions.
The aesthetics and design of a software product are two very important aspects. How well a program looks often translates to how well it works.There are many applications today that, once launched, fail due to being unstable, not user-friendly, and generally difficult to use overall. Usability testing identifies these issues early on in the software development cycle and can help a product from being a failure.